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FREQUENTLY ASKED QUESTIONS
Here you will find all our FAQs. Use the search below to get started.
Question:
Yes, Atrax offers storage solutions in our warehouses and can handle the export of your goods from South Africa to other countries. This service includes managing all aspects of the export process, ensuring a smooth transition of your goods across borders.
- Freight
Question:
You cannot claim back duties on imported goods for local distribution. However, you can claim back the VAT if you are a registered VAT vendor in South Africa. Make sure to include the VAT from imports in your bi-monthly VAT return and ensure the VAT201 form is filled out correctly to reflect the input VAT you are claiming.
- Customs
Question:
In most cases, personal items must travel separately; they often complicate customs clearance, and many regulations forbid placing them inside the container with the remains.
- Human Remains Logistics
Question:
Yes. Containers must meet IATA LAR standards in terms of size, ventilation, strength and design. They must be marked and labelled.
- Live Animal Logistics
Question:
Yes, to trade internationally (import or export) in South Africa, you need an Importers and Exporters Code.Yes, to import or export goods in South Africa, you must have an Importers and Exporters Code. This unique number, issued by the South African Revenue Service (SARS), is crucial for processing customs clearance.
- Customs
Question:
Yes, if you plan to make an advance foreign exchange payment over R50,000 for importing goods into South Africa, you need an Advance Payment Notice (APN). You must register as an importer and use the SARS E-filing platform to apply for an APN. Also, inform your clearing agent about the APN so it can be referenced in the SAD500 customs declaration.
- Customs
Question:
Yes, it’s mandatory. The Registration, Licensing and Accreditation (RLA) system is part of the New Customs Acts Programme (NCAP) and serves as the electronic platform for managing customs registration and licensing applications.
- Customs
Question:
Yes. From fresh produce, flowers, seafood, gourmet foods to vaccines and pharmaceuticals—provided regulatory conditions are met (e.g. health inspections, export permits etc.).
- Perishable Cargo
Question:
Yes, Atrax offers after-hours support whenever possible. For after-hours assistance, please contact us at the following email: ahteam@atraxlogistics.com. Our team is dedicated to providing support when you need it most.
- General
