Working with Atrax
Working With Atrax FAQs
Thinking about using Atrax, or just getting started? These FAQs cover how Atrax works as a logistics partner — the services, how to get a quote and get going, how onboarding works, the Webtracker tracking portal, and the global network behind it. Use the jump links below, or get in touch.
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Who is Atrax • Services • Getting started • Onboarding time • Quotes • Webtracker • Tracking • Documents online • Global network • Industries • Support • Why Atrax
Who is Atrax Logistics?
Atrax Logistics is a South African freight and logistics company with over 25 years of experience, moving cargo by air, sea and road and handling specialist freight, customs and fulfilment. As a member of the UNISERVE Group, Atrax pairs global reach with the personal service of a boutique partner.
What services does Atrax offer?
Atrax covers air, sea and road freight, customs clearance and registration, cross-border and bonded logistics, specialist cargo (from perishables and hazardous goods to live animals and repatriation), marine insurance, warehousing and e-commerce fulfilment. The Knowledge Hub explains many of these areas in plain English.
How do I get started with Atrax?
Reach out via the website, phone or email, and Atrax responds within 24 hours. A specialist then reviews your requirements and identifies the optimal solution, and you receive a tailored, transparent quote — no hidden fees and no surprises.
How quickly can I be up and running?
Quickly. Atrax runs a 7-step experience process built for speed without sacrificing quality, and most clients are fully onboarded and shipping within 3 business days of getting in touch.
How do I get a quote?
Tell Atrax what you need to move, and a specialist prepares a tailored, transparent quote with no hidden fees. Enquiries get a response within 24 hours, so you’re not left waiting to find out your options.
What is Webtracker?
Webtracker is Atrax’s own proprietary customer portal — built in-house, with no off-the-shelf software or third-party platforms. It gives you real-time control over every shipment, 24 hours a day, with complete transparency from dispatch to delivery.
Can I track all my shipments in one place?
Yes. Webtracker shows all your shipments — air, sea, road or courier — in a single unified dashboard, with up-to-the-minute status and a full milestone history. No more juggling multiple systems to find out where things are.
Can I get my shipping documents online?
Yes. Through Webtracker you can instantly download customs releases, SAD500 forms, commercial invoices, proof of delivery and billing documents — in one click, anytime, from the web-based portal.
Is Atrax part of a global network?
Yes. Atrax is a proud member of the UNISERVE Group, the UK’s leading logistics and global trade management provider, which connects you to over 220 hubs worldwide — with the personal service of a boutique partner.
What industries does Atrax serve?
Atrax serves every sector — from aviation to agriculture, defence to e-commerce. The approach is tailored to the cargo and the industry rather than a one-size-fits-all service.
What if I have an urgent or after-hours issue?
Enquiries are answered within 24 hours, and emergency lines are available 24/7 for time-critical situations. So whether you’re planning ahead or dealing with something urgent, there’s a way to reach the team.
Why choose Atrax?
Atrax combines global reach with boutique, personal service: over 25 years of experience, proprietary tracking technology in Webtracker, the UNISERVE Group’s worldwide network, fast onboarding and transparent quoting. It’s a single partner that can take responsibility for the whole journey rather than just one leg of it.
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About Atrax
Over 25 years of logistics expertise, a proprietary tracking portal and the UNISERVE Group’s global reach — with the personal service of a boutique partner.
Get a free quote
Ready to ship with Atrax?
Reach out via the website, phone or email and we’ll respond within 24 hours with the right solution and a transparent quote.