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FREQUENTLY ASKED QUESTIONS
Here you will find all our FAQs. Use the search below to get started.
Freight FAQs
Can Atrax act as an IOR importer of record / EOR exporter of record?
Atrax can act as an Importer or Exporter of record only under very specific circumstances after ensuring all legal requirements are met before the shipment can clear through customs. Please contact us for more information if you need this service.
Can Atrax assist with dangerous goods packaging of my hazardous cargo?
Yes, Atrax can assist with the packaging of dangerous goods for all modes of transport. We also provide assistance with issuing the Dangerous Goods Declaration (DGD) certificate, which is required for international transport. Our services ensure that your hazardous cargo is packaged and documented in compliance with all relevant safety regulations.
Can Atrax assist with SGS and Bureau Veritas inspections?
Atrax can assist with the application for, scheduling of and attending to inspections by regulatory authorties such as SGS or Bureau Veritas on behalf of our customers, as part of our integrated logistics offering.
Can Atrax consolidate cargo for export via sea freight or air freight?
Atrax can consolidate cargo from various shippers and assist in consolidating as one shipment for export by either air or sea freight, using our own warehouse to securely store cargo while preparing for and planning the shipment.
Can Atrax store goods and export them for me from SA to other countries?
Yes, Atrax offers storage solutions in our warehouses and can handle the export of your goods from South Africa to other countries. This service includes managing all aspects of the export process, ensuring a smooth transition of your goods across borders.
Does Atrax assist with door to door deliveries?
Yes, we do assist with door-to-door deliveries, which is commonly referred to as DAP (Delivered at Place) under Incoterms. To facilitate this service, we will need the collection address, delivery address, and detailed information about the cargo. Our team will ensure a smooth and efficient delivery process from start to finish.
Does Atrax offer a time critical and production line and AOG service?
Yes, Atrax excels in providing time-critical services, including production line and Aircraft on Ground (AOG) support. We are committed to going above and beyond to ensure that urgent shipments are handled with the utmost priority, minimizing downtime and meeting critical deadlines.
Does Atrax offer cross border services?
Atrax offers a variety of road freight options including cross border services and Removal in Bond; whether you need a full truck or have a part load.
Does Atrax offer wine and liquor imports and exports?
Atrax offers a wide range of options for the import and export of wine and liquor from Flexitanks for bulk transport to retail deliveries. Our unique services include wet bond services and Flow Management, designed to enhance supply chain efficiency while minimizing both risks and costs.
How do airlines calculate their charge to us?
Airlines calculate their charges by comparing the gross weight of the shipment to its volumetric weight. The airline will always use the larger of the two weights to determine the charge. The rate per kilogram is then applied to the higher of the gross weight or volumetric weight to calculate the total charge.
For example, if your shipment has a gross weight of 70 kg but a volumetric weight of 80 kg, the airline will use the 80 kg to calculate the charge.
How do I calculate CBM?
Cubic Meters (CBM) or Freight Volume is calculated by multiplying the 3 dimensions (length, width, height) of a shipment together. This measurement is critical for calculating dimensional weight, chargeable weight, calculating freight class, or requesting a freight quote.
How does marine insurance policy work for cargo?
A marine insurance policy provides coverage for goods being transported by sea, air, or land. It protects the cargo owner against potential losses or damages that may occur during transit, including risks such as accidents, natural disasters, theft, and other unforeseen events. This policy ensures that the cargo owner can recover the financial value of the goods if any loss or damage occurs.
How many kilograms and cubic metres can I load into a 20ft / 40ft container?
A 20ft container can typically hold up to 24,000 kilograms (24 metric tons) and has a volume capacity of around 33 cubic metres. A 40ft container, on the other hand, can hold up to 30,000 kilograms (30 metric tons) but has a larger volume capacity of around 67 cubic metres. It’s important to note that the weight limit is often restricted by road and rail regulations, so it’s crucial to check these before loading.
What are Cargo Dues?
Cargo dues are a charge levied against the vessel based on the cargo loaded or unloaded to recover contribution towards port infrastructure. These fees are levied on import and export cargo movement through the ports by Transnet in South Africa on the basis of either the number of containers moved or on tonnage for bulk and breakbulk shipments.
What are Incoterms and why are they important to know?
Incoterms, or International Commercial Terms, are a set of standardized rules published by the International Chamber of Commerce (ICC) that define the responsibilities of buyers and sellers in international trade. They specify who is responsible for various costs, risks, and tasks involved in the transportation of goods. Understanding Incoterms is crucial as they help avoid misunderstandings and disputes by clearly outlining the obligations of each party in a trade transaction.
What is 4 PL logistics and does Atrax offer it?
4PL is the acronym for Fourth Party Logistics and refers to the level of supply chain management a logistics provider is responsible for on behalf of a client and inludes services such as order monitoring, shipping, warehousing and order fulfillment. At Atrax we can provide you a 4PL service, but why stop there? We prefer to offer our 6PL fully integrated and holistic solution that includes specialised services such as Trade Financing and E-Commerce Store Creation!
What is a COC and why would I need it?
A COC, or Certificate of Conformity, is a document that certifies a product has met the required standards and regulations. It is often necessary for customs clearance and ensures that the goods comply with the legal requirements of the destination country, helping to avoid delays and penalties during importation.
What is a cross trade shipment?
A cross trade shipment refers to the process of shipping goods directly from one country to another without the products entering the home country of the seller or buyer. This type of trade typically involves three countries. Benefits of using a cross trade shipment include cost efficency, reduced cargo handling and diminished environmental impact.
What is a flexitank and does Atrax supply these?
A flexitank is a flexible, lightweight, and collapsible bladder or tank that is used to transport non-hazardous liquids in bulk within a standard shipping container. It essentially turns a regular shipping container into a safe and efficient bulk liquid transport system. Atrax is able to supply and guide on the use of flexitanks to ensure the efficient transport large volumes of liquid.
What is a GRV?
GRV is the acronym for a Goods Received Voucher. This document is normally issued as part of a receiving fuction at a warehouse to list the items received and can also offer important information in terms of and the condition fo the items received, their markings and sizes. At Atrax we are always looking for ways to increase efficiency and we have transitioned to a paperless system for GRV handling that offers better traceability and greater sustainability!
What is a switch bill of lading?
A switch bill of lading is a second set of bills of lading issued by the carrier or shipping agent to replace the original set. This is commonly done in international trade for various reasons, primarily to protect the interests of the seller, buyer, or intermediaries involved in the transaction. A switch bill of lading is a powerful tool in international trade, but it must be used carefully to ensure that all parties’ interests are protected and that the transaction remains compliant with international trade regulations.
What is an (M)SDS?
An (M)SDS, or Material Safety Data Sheet, is a detailed document that provides essential information about the properties, hazards, handling, storage, and emergency procedures related to a chemical substance. It is crucial for ensuring the safety of personnel and the environment when dealing with hazardous materials.
What is an Isotank?
An isotank (or ISO tank) is a specialized type of container designed for the transport of liquids, gases, and powders in bulk. Because these tanks comply with the International Organization for Standardization (ISO) regulations, ensuring they can be used safely and efficiently across the global transportation network, including ships, rail, and trucks. ISO tanks are suitable for use with hazardous or non-hazardous materials.
What is the calculation for airfreight volume?
The calculation for airfreight volume is done by multiplying the length, breadth, and height of the package in centimeters and then dividing the result by 6000. This gives the volumetric weight, which is a key factor in determining airfreight charges.
For example, if the dimensions of your package are 100 cm (length) x 80 cm (breadth) x 50 cm (height), the calculation would be:
Airfreight Volume = 100 × 80 × 50 ÷ 6000 = 80kg (volumetric weight)
This means the airfreight volume would be 80 kg.
What is the IATA Tact rate?
IATA TACT Rates are rates published by The International Air Transport Association (IATA) three times a year. TACT rates are published between city pairs and can be specific to carrier and to unit load device (ULD) rate type. They are openly accessible, and are also referred to as “General Cargo Rates (GCR), “TACT Tariffs”, or “TACT Rates”. Airlines have to, for most countries, file tariffs with the relevant air transportation agency, and thse tariffs will also be used for Airwaybill rating and serve as a base for the calculation of special commodities. TACT rates can differ from the rates actually paid as these are often negotiated on a contract basis.
What is the maximum weight and size of cargo that an aircraft can take? Give a few of the major aircraft types and sizes etc.
The maximum weight and size of cargo that an aircraft can take vary depending on the type of aircraft. Here are a few examples of major cargo aircraft and their capacities:
Boeing 747-400F:
Maximum Payload: Approximately 113,000 kg (249,000 lbs)
Cargo Volume: 600 cubic meters
Maximum Dimensions: Typically accommodates pallets up to 3.1 meters in height.
Airbus A330-200F:
Maximum Payload: Approximately 65,000 kg (143,300 lbs)
Cargo Volume: 475 cubic meters
Maximum Dimensions: Can accommodate large cargo with pallets up to 2.4 meters in height.
Boeing 777F:
Maximum Payload: Approximately 102,000 kg (224,900 lbs)
Cargo Volume: 518 cubic meters
Maximum Dimensions: Pallets up to 3 meters in height can be loaded.
Antonov An-124:
Maximum Payload: Approximately 150,000 kg (330,693 lbs)
Cargo Volume: 1,040 cubic meters
Maximum Dimensions: It is known for transporting oversized cargo, with a cargo hold length of up to 36 meters.
Each aircraft has its unique specifications, so it’s essential to choose the right one based on the size and weight of your cargo.
What is the PPECB and what is their role for exports?
The PPECB, or Perishable Products Export Control Board, is a South African government agency responsible for ensuring that perishable products intended for export meet international quality standards. They oversee the inspection, certification, and regulation of perishable goods to ensure compliance with export requirements, thereby facilitating the smooth export of these products to global markets.
Perishable Cargo FAQs
Do you handle all types of perishable products?
Yes. From fresh produce, flowers, seafood, gourmet foods to vaccines and pharmaceuticals—provided regulatory conditions are met (e.g. health inspections, export permits etc.).
How can I reduce risk or loss?
Use correct packaging for your commodity, make sure all documentation is in order, avoid unnecessary delays, monitor in real-time, and choose reputable logistics partner (like Atrax) that specialises in cold chain.
How much does this cost compared to standard freight?
Perishable cargo tends to cost more due to special packaging, temperature control, priority handling, and regulatory compliance. We provide full quotations with all cost components clearly itemised.
What are the typical temperature ranges for perishables?
It depends on commodity. For example: seafood often needs −20 °C to −30 °C (or frozen), dairy/chilled produce around 0-4 °C, ambient produce varies (e.g. 10-14 °C). Each product has its own “ideal range.”
What if temperature fluctuates or there is a power failure in transport or storage?
We use sensors and redundant systems. If deviations occur, our control team alerts you immediately and can deploy contingency measures (like diverting to alternate cold storage, speeding up transit, etc.)
Live Animal Logistics FAQs
Are there species that cannot be transported?
Yes. Some very fragile species, highly endangered animals under strict protection, or animals in specific medical-condition may be restricted by airlines or authorities.
Do animals need special containment or crates?
Yes. Containers must meet IATA LAR standards in terms of size, ventilation, strength and design. They must be marked and labelled.
How far in advance should I arrange a live animal shipment?
It depends on species, origin/destination, permits needed and airline schedules. For many cases, several weeks in advance is safest to secure all approvals and prepare containers.
What costs are involved?
Costs will cover permits, health and veterinary fees, container supply, transport (road or air), carrier charges, insurance, handling, and potentially quarantine. We provide clear breakdowns.
What happens if there is a temperature or handling issue during transit?
Our operations monitoring detects deviations; we implement contingency measures (route alternate, transfer to secure holding, veterinary care).
Human Remains Logistics FAQs
Can personal effects travel with the remains?
In most cases, personal items must travel separately; they often complicate customs clearance, and many regulations forbid placing them inside the container with the remains.
How long does repatriation take?
It depends on where the death occurred, complexity of documentation, airline schedules, and whether advance approvals are already in place. Typically within x-y days, but urgent arrangements can be expedited.
We are worried about delays at customs or borders—what then?
Our team plans in advance; we monitor transit points; we ensure documentation is correct, complete, and pre-cleared where possible; and we maintain contact with authorities to anticipate and mitigate delays.
What determines whether embalming is required?
It depends on local laws, airline requirements, destination country’s health laws, whether remains will transit through any other countries, and whether cause of death is considered infectious.
Who pays for what?
Costs include preparation, packaging, permits, transport, airline freight, customs duties (if applicable), and local handling. We will prepare a transparent quotation outlining all these elements.
General FAqs
Does Atrax assist after hours?
Yes, Atrax offers after-hours support whenever possible. For after-hours assistance, please contact us at the following email: ahteam@atraxlogistics.com. Our team is dedicated to providing support when you need it most.
How simple is it to sign up with Atrax (use the 7 steps to on board flyer)
There is a quick and simple 7 step process to signing up with Atrax: Query, Questionnaire, Quote, Feedback, Sign Up, Allocate Team, Live! GRAPHIC
What payment options do I have with Atrax?
Atrax vaues flexibility for our customer and offers various payment options each with their own benefits from Cash in Advance for our first time customers to a standard 30 Days for the regulars. Our credit application is fully digital and available online for your convenience.
Why is Atrax different to other freight agents?
Atrax has 4 unique features that make us stand out from the crowd:
1. People over systems = Amazing Service.
2. Atrax is disrupting all logistics expectations.
3. The entire Co. genuinely cares about you.
4. One amazing person point of contact
E-Commerce FAQS
Can Atrax build my Ecommerce store for me?
Yes, Atrax can build your eCommerce store. We offer quick setups for Shopify or WooCommerce websites, including payment portal integration and indexing of your products. Our services ensure a hassle-free, customized online shopping platform tailored to your needs.
Can Atrax build my online shop for me?
Atrax can assist you with developing your online store which integrates with our Warehouse Management System to allow for stock visibility and order fulfillment. We could have your entire online store ready in only 2-3 weeks and can assist with training sessions for you and your team!
Can Atrax procure stock on my behalf?
Yes, Atrax can assist with procuring stock on your behalf as part of our comprehensive eCommerce fulfillment services. This ensures that your inventory needs are met efficiently, allowing you to focus on other aspects of your business.
Does Atrax have a Foreign Principal and Fiscal representation offer?
Yes, Atrax provides Foreign Principal and Fiscal representation services, assisting you in managing your international trade obligations effectively. Please contact us directly for more detailed information on how we can support your business in this area.
Does Atrax have a fully-fledged Ecommerce fulfilment solution?
Yes, Atrax offers a comprehensive eCommerce fulfillment solution. This service includes everything from building your eCommerce store to warehousing, order processing, and final delivery. Atrax ensures a seamless process, integrating your website with their warehousing system, and handling the entire fulfillment cycle, allowing you to focus on your core business operations. With over 25 years of logistics experience, Atrax is equipped to manage your eCommerce needs efficiently.
Does Atrax have integration possibilities into my software?
Yes, Atrax offers integration possibilities with your software. We provide free integration and customization options with all major software platforms, ensuring a seamless connection between your eCommerce operations and existing systems.
Does Atrax offer an online customer portal?
Atrax offers a customer portal called Webtracker which is designed to offer you unparalleled transparency, real-time shipment updates, and a centralized hub for all your essential documents and reports. This offers you the power to stay connected and informed from anywhere on the globe, ensuring you’re always in the loop!
Customs FAQS
Can Atrax assist with temporary import of Aircrafts?
Yes, Atrax is well-equipped to manage temporary imports of aircrafts, including handling inspections, exports, and the liquidation of SARS deposits required for aircraft clearances.
Can I claim back the import VAT and duties when I import cargo?
You cannot claim back duties on imported goods for local distribution. However, you can claim back the VAT if you are a registered VAT vendor in South Africa. Make sure to include the VAT from imports in your bi-monthly VAT return and ensure the VAT201 form is filled out correctly to reflect the input VAT you are claiming.
Do I need a customs code to import into SA, Export out of SA?
Yes, to trade internationally (import or export) in South Africa, you need an Importers and Exporters Code.Yes, to import or export goods in South Africa, you must have an Importers and Exporters Code. This unique number, issued by the South African Revenue Service (SARS), is crucial for processing customs clearance.
Do I need an APN number for imports?
Yes, if you plan to make an advance foreign exchange payment over R50,000 for importing goods into South Africa, you need an Advance Payment Notice (APN). You must register as an importer and use the SARS E-filing platform to apply for an APN. Also, inform your clearing agent about the APN so it can be referenced in the SAD500 customs declaration.
Do I need to have a SARS eFiling RLA registration setup?
Yes, it’s mandatory. The Registration, Licensing and Accreditation (RLA) system is part of the New Customs Acts Programme (NCAP) and serves as the electronic platform for managing customs registration and licensing applications.
Does Atrax have a bond store and can my products be stored there?
We currently operate two OS bond stores in both Johannesburg and Cape Town, where we offer storage solutions for up to two years. This service is designed to help you defer duty and VAT, providing added convenience for your business.
How does customs South Africa calculate the import vat and duties?
In South Africa, VAT on imports is 15%. The VAT is calculated on the Added Tax Value (ATV), determined by adding 10% to the customs value of the goods, plus any non-rebated duties. The formula is: [(Customs Value + 10% thereof) + duties] x 15% = VAT payable. For duties, it depends on the type of goods and their customs value. For example, if the customs value is R10,000 with a duty rate of 20%, the duty payable is R2,000.
What do I need to provide SA customs to customs clear goods for imports / exports?
To clear goods through SA customs, you need the following documents:
Registered importers/exporters code
Signed clearing instructions
Customs clearance declaration (SAD500) and Customs worksheet
Charges, including freight and dutiable charges
Commercial Invoice
Packing list
Bill of Lading for sea, Air Waybill for air, or Consignment Note for road/rail
Certificate of Origin
Permits, if applicable
EURO/EFTA/SADC certificates, if applicable
What is a bond store?
A bond store is a secured area where imported goods can be stored for up to two years without paying customs duties and VAT. These goods are under the surveillance and regulation of the South African Revenue Service (SARS) to ensure adherence to customs laws.
What is a clearing instruction and why do I need it?
A clearing instruction is a crucial document provided by an importer or exporter to their clearing agent or customs broker. It contains specific details and requirements necessary for the customs clearance of goods. This document ensures that your goods comply with customs regulations and facilitates their smooth passage through customs control.
What is a COO? (Certificate of Origin)
A Certificate of Origin (COO) is an official document that certifies the country where a product was manufactured or processed. It’s essential for customs clearance in importing countries as it confirms the product’s origin, which can affect duty rates and eligibility for trade agreements.
What is a DA65?
The DA65 form is a Customs Declaration for Exports, utilized to declare goods being exported from South Africa. It ensures compliance with customs regulations by recording all necessary details of the exported goods. Additionally, the DA65 is used in re-importation scenarios to verify the original exportation and aid in customs clearance. It also supports claims for duty refunds or exemptions for goods that may qualify upon re-importation.
What is a EUR 1 certificate?
A EUR.1 certificate is a document used in international trade to verify the origin of goods exported between countries that have Free Trade Agreements with the European Union. This certificate allows goods to receive preferential tariff treatment, reducing duties under these agreements. It is issued by the customs authority of the exporting country, ensuring that the goods comply with the specific rules of origin required by the trade agreement.
What is a NRCS LOA and why do I need it?
A Letter of Authority (LOA) from the National Regulator for Compulsory Specifications (NRCS) is a formal approval for importing or selling certain products in South Africa. It certifies that your products meet the required safety and quality standards. You need an NRCS LOA for products in regulated industries like construction, electronics, and consumer goods, ensuring they comply with South African laws.
What is a RCG?
RCG stands for Reporting and Conveyance as per the regulations of the South African Revenue Service (SARS). It mandates that all cargo reporters in the air, sea, and road transport industries must electronically submit customs-related information and details for the clearance of goods being imported or exported. This requirement affects carriers, customs brokers, port and airport authorities, terminals, depots, and registered agents, ensuring efficient and compliant trade operations.
What is a SAD500 document?
The SAD500, or Single Administrative Document, is a standardized form used for customs declarations. It consolidates all necessary information for importing or exporting goods, ensuring they are declared, accounted for, and comply with applicable customs laws and regulations.
What is a SADC certificate?
A SADC Certificate of Origin certifies the origin of goods traded among the member countries of the Southern African Development Community (SADC). It confirms that the goods originate from a SADC member country, making them eligible for preferential tariff treatment under the Trade Protocol of the SADC.
What is a SARS rebate?
A SARS rebate is a reduction or refund of duties, taxes, or fees offered by the South African Revenue Service under certain conditions, aimed at reducing the financial burden on businesses importing goods or materials. These rebates can apply to VAT and customs duties, depending on the goods’ nature and import purpose. To receive a rebate, you must meet specific criteria and follow SARS’s compliance regulations.
What is a SOS bond store?
An SOS bond store is a facility where goods are stored under bond, meaning they are not subject to local duties and taxes until they are officially released for consumption or export, typically within a six-month period. This setup offers cash flow advantages to both importers and exporters by delaying tax payments.
What is a tariff heading or HS code?
A tariff heading or HS code is a classification code used in international trade to identify and categorize goods for customs purposes. It determines the duty payable on imports and exports. This classification is part of the Harmonized Commodity Description and Coding System under the World Customs Organization. Our experts can help determine the correct HS code for your products and assist with any necessary SARS Customs Tariff Determination applications.
What is a TDN?
A TDN, or Tariff Determination Notice, refers to a decision issued by the South African Revenue Service (SARS) concerning the classification of goods under the Customs and Excise Act. This ruling defines the applicable tariff rates, duties, and taxes for imported or exported goods. Importers and exporters can request a TDN from SARS to obtain a binding classification of their goods, ensuring compliance with customs regulations and avoiding potential penalties.
What is a VAT 404 document and why do I need it?
A VAT404 statement details the amounts settled to SARS Customs for VAT and Duties on behalf of an importer. This important document will assist in substantiating the refund of VAT on your regular VAT201 claims.
What is a VOC?
A VOC, or Voucher of Correction, is a tool used by importers and exporters in South Africa to correct mistakes or omissions in their customs declarations to the South African Revenue Service (SARS). It ensures accurate recording of information, which is crucial for the proper assessment of duties and taxes, adherence to customs regulations, and smooth conduct of trade processes.